Returns

If you like to return a product please follow below instructions:

  1. Email tate@mountainflow.com.au, with the reason for the return, photos of the products you want to return and your order #.
  2. Our customer support team will provide you with return instructions and return delivery address. Do not return your parcel without our approval. 
  3. You will then need to package and return your parcel to the address provided, and provide our support team with the tracking number.
  4. Your order will be refunded once your return is received at our warehouse, and tracking updated to Delivered.

*Item/s must be returned with its original packaging otherwise, a refund will not be issued. If returned in unsatisfactory packaging, we may provide a store credit.